Structure doesn't show issue details, only assignee

Elena Facco_11s2ud

After several successful and smooth Structures configurations, I'm now facing this strange behavior while trying to set up a new structure:

Structure is pulling epics and children issues from the proper project (as expected per  the generators settings) but it's not showing any issue detail (summary, key, status... nothing but the assignee)

Story points and estimations are still blank within the stories no issue here, but why do the basic details are not showing, despite rows are listed? 

Many thanks, expert guys saving me from going crazy!

 

 

David Niro

Hello @Elena Facco ,

David from ALM Works here. 

At first glance, it looks like either Access to Structure or Project Permissions in Global Permission may need to be adjusted.  

By any chance, have you recently migrated these projects and/or structures from on-prem?  We have seen that this Jira bug will exhibit the behavior you are seeing.  It does resolve itself after several hours.

If it turns out not to be one of these two things, please reach out to us directly at support@almworks.com so that we can investigate further. 

Best Regards,
David Niro
www.almworks.com