How come creator name is diiffrent in People involved at customer portal and issue opened in agent view when create an issue behalf of the other person ?

Question

Jobin Kuruvilla [Adaptavist] · Answer

Looks like something is overriding the creator. Probably a configuration done by your admin (like a script or workflow post function)

vasantha · Answer

but when i tried to create an issue  behalf of  some one else using the portal as soon  as i create an issue i see the creator was displayed behalf of person name in people involved group

Jobin Kuruvilla [Adaptavist] · Answer

Creator and Reporter can be different. Creator is the person who created it and Reporter is what we put in the field. Reporter defaults to creator but you can override it if you have the right permissions.

If you are creating an issue on behalf of someone, you will be the creator and the customer (or the other person) will be the reporter.