Not receiving confirmation emails

Question

Hello, I am setting up my jira for my team, and they are not receiving confirmation emails to start with Jira... Its so annoying.

Their emails is:
<removed by Atlassian Support>

Daniel Eads · Answer

Hi @Mario Tobar ,

I saw your domain pop up on another question today as well, and have cleared several email addresses off the list.

Cheers,
Daniel | Atlassian Support

Mario Tobar · Answer

Hello @Daniel Eads Would you please help me again with this same issue,

new hires, new emails and they are not getting the Atlassian confirmation email when they join, domain @gobetterfly.com

Thanks in advance !

Daniel Eads · Answer

Hi @Filip Budny , welcome to the Community!

These email addresses returned this error back to our mail service:

511: 511 sorry, no mailbox here by that name / skrzynka pocztowa odbiorcy nie istnieje (#5.1.1 - vuser)

As a result, our mail delivery service paused notifications to those addresses. This can happen for example if invitations are sent out before the mailboxes are completely set up (some mail servers take several minutes to make a mailbox active). I've cleared the pauses from our system, and further attempts to send the confirmation emails will flow out now. Assuming there are no additional issues that would cause your organization's mail server to return the emails, they should be delivered going forward.

Cheers,
Daniel | Atlassian Support