'Open' tickets on Service Request UI Request list view is showing 'DONE' & 'DROPPED' which is incorrect.
These should show in the 'Closed' tickets.
Has anyone got a solution for this please?
Hi Nicola, I’m having a hard time following you here. Maybe you could provide more detail including images?
Hi @Nicola Brown ,
Probably it's the same question as in this post: https://community.atlassian.com/t5/Jira-Service-Management/Open-issues-appear-in-quot-Closed-quot-filter/qaq-p/1804413
Please check your Resolution field.
@Nicola Brown
Most likely these issues were closed at some point, and re-opened afterwards. Somebody forgot to clear the resolution field during this transition and the ticket kept the resolution.
That could be.
answer - be sure to clear resolution field if issues are reopened. Be sure to set resolution anytime you close an issue.
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