I just created a custom field and added it to all issue types. The custom field is a single line text for a customer reference number. (alpha numeric less than characters).
In order to find the issue quickly we wanted to be able to use the search bar to search the customer ref number... but this does not seem to work.
Is there a setting I can change or a type of custom field I should have created?
Some have said to create a filter for this but I just want the speed of using the search as the customer ref number is a very frequently used element to follow up on issues.
