Remove status from Customer portal

Helene Palmgren Erichsen

Hi,

This question has probably been answered before but how can we remove the status from customer portal completely? I know I can modify my own columns but we want the status to be removed completely from the customer view.

Thank you in advance.

Alex Koxaras -Relational-

Hi @Helene Palmgren Erichsen 

Although what Jack stated is completely true, you could try this workaround as an alternate solution:

• Go to project settings
• Request types
• Click a request type
• Click workflow statuses
• Change these statuses to something that would satisfy your need: e.g. all statuses should be presented to the customer as "In Progress", except Resolved and Closed.

Now the customer will always see that his/her ticket is In Progress, and it will only change when this will have been resolved or closed. Of course, you have to manually change all of your request types.

Hope that helps!