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Update Incident - This Incident is missing some features

Martyn Harmer

Every now and then users of our JSM instance receive a notification (bottom left of the screen) with the following:

"This incident is missing some features. Update the incident to use the responders field, linked alerts and more."

I have a feeling this could relate to some fields I mandated recently however it doesn't explain why/when this alert occurs.

Thanks for any potential help.

(I did try to search but couldnt find any similar questions)

Accepted answers

All comments

andy_mccormack

We are still getting this message popping up on almost every ticket. Is there any advice you could provide?

ASA Transition Team

Any resolution for this please.

Akhil Ojha

Hello @Martyn Harmer / @andy_mccormack / @ASA Transition Team

Hope that the below documentation would help in understanding the reason behind the popup.

https://support.atlassian.com/jira-service-management-cloud/docs/add-missing-features-to-an-incident/

Ideally, this popup should not appear on any new incident that is created. However, there is an open issue that might cause this popup to appear on incidents that were updated to be Incident requests after the initial creation. We are actively working on fixing it.
https://jira.atlassian.com/browse/JSDCLOUD-10535

Jeret Shuck_hfty3t

I'm also seeing this across multiple incidents. In one example, it was when a service request issue type was changed to be an incident.

Cael Metcalfe

Hi, the ticket you link, as well as JSDCLOUD-11703 referencing the same thing, are both closed.

The issue persists.

Is there an open bug?

Mark_r9evh9

@Akhil Ojha I'm having this issue as well. Can you provide us with any update when you get a moment please? 🙏

Sandra Mack

I am receiving this same message when I open a ticket from our queue.

Is this still something that is being worked on?

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