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Jira unable to load on Firefox (Missing productInfo.version)

Frank Prins_advidu

When opening Jira on Firefox, the board keeps loading. Present on the latest version for MacOS and Ubuntu.

When opening the network pannel while loading a page the debug pane is activated on 'throw new Error("Missing productInfo.version")'

Comments

Micha Voße

For me too:

Uncaught Error: Missing productInfo.version
Uncaught (in promise) TypeError: GH.PlanController.sla.globalErrors is null
Uncaught ReferenceError: sdJsonp is not defined
Uncaught TypeError: JIRA.DevStatus.CtaDialogAnalytics is undefined
Uncaught Error: No jira-agile/rapid/deferred-resources-event-handler

Occurs in Firefox (v92) & Chrome (v93) for me on Windows.

After a re-login it works for the first time I've open a board, but after refreshing the page it keeps loading.

alexandra.grudzien

I have a college who has the same problem with opening his Kanban boards in Firefox 92 on his Dell Computer. He tried to start firefox in safe mode to exclude the possibility of a plugin interfering with the boards, still the same problem... So no plugins that bother ... Atlassian has not tested changes in Firefox it looks like.

Andreas Ulm

We have the same issue with Google Chrome (v93), Chromium (v93), Opera (snap 79.0.4143.22) & Firefox (v92) on Ubuntu Linux 20.04, too.

Sometime when loading our board we even receive "The quota has been exceeded." error message in the developer console.

Antoine Aubry_x8xr86

We are experiencing the same issue. Couldn't find any workaround so far.

Tomasz Karbownicki

It was working fine on Friday and today it's completely unusable.

Firefox v88.0.1 (Linux).

Daniel Jaime_35geff

I'm encountering this same issue on both Firefox and Chrome for Mac 11.3

Michael KCG

I have the same issue. Tried to clear local storage, cookies, cache. Tried to use private window - the same error everywhere.

Bruno Sansigolo

Same issue here. It works fine on Chrome but not Firefox. Last Friday was working just fine.

EDIT: Chrome works fine when first opening it, after that same error and only works again if delete the cache.

Mark Lees_wlz24o

I'm having exactly the same issue. I'm using latest Firefox. Vsn 92.0

Tasos Mamaloukos

Probable workaround to open the backlog list (works for me):

Browse an issue using its link, and then navigate to backlog using the left navigation menu.

Mark Lees_wlz24o

Opening backlog for me does the same.. Spinny circle thing foreever

Silvia Almeida

Worked for me, thanks!

Mark Lees_wlz24o

Is anyone from JIRA even looking at this..... !!

Tasos Mamaloukos

https://jira-software.status.atlassian.com/incidents/h8zq0z6sz00g

Mark Lees_wlz24o

The workaround on the incident page doesn't work either!!

Matthew Cheetham

I solved this by clearing web data / cookies and then disabling the redux devTools extension. Hope this helps.

Tanya_ygadyf

Disabling redux helped me too

Justin Kahrs

Redux dev tools was the problem for me too, weird

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