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I need to be notified by email when a new issue is created

PC_6z2hoz

Hi, when I receive a new issue or service request, I am not receiving a notification about it. So, I have to check my panel constantly, in order to find if there is something new posted. What I need to do to receive this notification by email?

Regards.

Accepted answers

Angélica Luz

Hello @PC,

Welcome to the Atlassian Community!

In order to receive notifications when a new ticket is created, it’s necessary to modify the notification scheme.

If you are using a company-managed project, please go to Project settings > Notifications > Actions > Edit notifications and then click on “Add” for the “Issue created”.

Select “Single user” and search for your name and then, click on Add.

Screen Shot 2021-09-20 at 10.46.57.png Note that, notification schemes can be shared between company-managed projects, so if that’s the case, you will receive notifications from different projects.

Configure notification schemes

Now, in case you are using a team-managed project, please go to Project settings > Notifications > Internal notifications and modify the “Request created”.

Screen Shot 2021-09-20 at 10.53.06.png

Screen Shot 2021-09-20 at 10.54.49.png

In this case, it won’t be possible to select “Single user”, so select the option that best suits your requirements.

Kind regards,
Angélica

All comments

Fabian Lim

Hi @PC

Try updating the notification scheme and ensure that your role/group/username is in the "Issue Created" event.

Link: https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Regards,

Mayur Jadhav_30osel

Hi @PC

Welcome to the Atlassian Community!!!

Can you please check once Notification scheme and also check issue created notification and add your self or Project role to that notification.

Then after configuring this you will start to receive notifications when issue created.

Hope this will helps you.

Thanks,

Mayur

Angélica Luz

Hello @PC,

Welcome to the Atlassian Community!

In order to receive notifications when a new ticket is created, it’s necessary to modify the notification scheme.

If you are using a company-managed project, please go to Project settings > Notifications > Actions > Edit notifications and then click on “Add” for the “Issue created”.

Select “Single user” and search for your name and then, click on Add.

Screen Shot 2021-09-20 at 10.46.57.png Note that, notification schemes can be shared between company-managed projects, so if that’s the case, you will receive notifications from different projects.

Configure notification schemes

Now, in case you are using a team-managed project, please go to Project settings > Notifications > Internal notifications and modify the “Request created”.

Screen Shot 2021-09-20 at 10.53.06.png

Screen Shot 2021-09-20 at 10.54.49.png

In this case, it won’t be possible to select “Single user”, so select the option that best suits your requirements.

Kind regards,
Angélica

PC_6z2hoz

Thank you Angelica. I just applied the configuration suggested. I will be monitoring the results.

Regards.

Christine Nguyen_vzanjm

Hi,

I have similar issue as well where I set the notification scheme (and associated it to the project), but still no email notification is sent when the issue is created or updated.

I also checked/confirmed that the user has the "Browse" permission to the project.

Any idea of what else can be done to get this working?

Thanks

Scott Teresi_wql9r9

These mention going to "Project settings", but where can I find that link?

Scott Teresi_wql9r9

All I see under the Gear at upper right is:

Screen Shot 2023-05-25 at 11.36.45 AM.png

Kou Ssi

Christine Nguyen how did you deal with that ?

PNG Jira Lead

hi @Scott Teresi

I was in this thread to find out something else and noticed that your query wasn't answered.

Project Settings is the 'cog' in the bottom-left corner when you're in a Jira Project.

However, you need to have the Project Role "Administrator" to see it (or at least that's the default configuration: actually, it's whoever has the "Administer Projects" permission in the Permission Scheme associated to the Jira Project; by default / out of the box it includes "Project Role (Administrators)" but this can be configured away by the Jira Admins, should they so desire)

So yeah, check to see if you see the cog / Project Settings in the bottom-left corner of your screen when looking at a Jira Project, if not, a good next step would be to approach the Project Owner (in Jira-language, this is called the "Project Lead") to request you be added as one of the Administrators of their Jira Project; you can see all Project Leads / owners of the various Jira Projects by going to (top-level menu) Projects > View all projects

Hope this helps

Scott Teresi_wql9r9

Excellent info, thank you very much!

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