Dear all,
I have a wierd issue, where we have a request form that user filled up from the Service Desk request form as below :
As you can see from the form we have field relative to customer like contact firstname, lasname etc.
When this form is submited, the resulting request is seen as below in our case
As you can see from picture above, the form field appears in General Tab. What I need to do is to move the Client information in red square into the Client Tab.
For that I have move to the View screen confirguration and set it as below :
As you can see customer related field appears in Client Tab.
Why customer fields remains in Genral tab of the issue and not place as seen above in CLient tab ?
Thanks for advise
regards
