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is not a valid email address error when adding customer

unknown

Hi,

I'm getting the error "is not a valid email address" when trying to add customers to an certain Jira Servicemanagement Customer portal.

I do the following:

Customers in the Jira Servicemanagement project, and click on "add customers".

This is not an problem that i have on all the Jira Servicemanagent projects, but only a certain.

I have cross checked the Customer permissions, Portal settings, but no mismatching.

Best regards,

Ronit Jalimsing

Accepted answers

All comments

Support Team [Clearvision]

Hi Ronit

There have been a few bugs before regarding certain characters in email addresses eg.

https://jira.atlassian.com/browse/JSDCLOUD-3579

So without disclosing the email of the customer you are trying to add it maybe worth confirming if there are any characters that Jira maybe considering invalid

unknown

Hi,

Thanks for you're reply. But as i stated, this is problem is not with all the jira servicemanagement project that we have.

Best regards,

Ronit Jalimsing

Support Team [Clearvision]

Hi Ronit

Ok that's strange, are you using JSM on Atlassian cloud or a server / dc instance and are the service management projects all on the same instance

unknown

Yes, on Atlassian Cloud. And the service management project are all on the same instance.

Support Lab

If you try the above you would make sure that the account is not given a license to your instance if that is not desirable

Also check some other posts about similar about email address being in deactivated state

https://community.atlassian.com/t5/Jira-Service-Management/Cannot-add-customers-Says-invalid-email/qaq-p/1400306

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