Add the Escalate transition to the customer portal

Russ White

This is probably a trivial question, but I've racked my brain for too long now! 

At one point, I had the Escalate transition status on our customer portal so that customers could escalate a case if they wanted to from the portal. I didn't like the function at first so I removed it, but now I can't seem to find out how to turn that back on.

I've copied my workflow for editing and cannot see the checkbox to "Show transition in the customer portal". When I click on the necessary transitions, all I can see are the standard workflow edit links: Properties, Triggers, Conditions, Validators, Post Functions.

I know it was there at one time and I unselected it to remove it. In doing some testing with users, I think I'd like to add that back now.

Thanks in advance!

Mikael Sandberg

You should see the checkbox to make the transition available on the portal if you click on the transition that takes the request to escalated, not the status itself.