I have been using flags for a while in both automations and manually and have had no problem. I went on vacation and came back and it's not working any more. It's broken in a couple of different ways: * I get an error if I try to manually flag a ticket from the more (...) menu that says "We couldn't flag this issue. Check your connection and try adding the flag again." My connection isn't an issue. I can edit and update anything else on that ticket just fine. * My automation that sets Flagged to TRUE when I move a ticket into a specific status works but cards aren't getting colored yellow on the boards like they should be when they're flagged. I see the Flagged icon on the card though. It's MADDENING! Anyone know why this is happening all of a sudden? I've checked my field config and it's enabled there.

Hi @Kathy Barton I just tried this: * manually with company-managed and team-managed projects and flagging worked; * tried it with my automation rules and those worked; and * checked the REST API, and the flagged and unflagged issues returned as expected. I see nothing on the Atlassian status page for this symptom, so perhaps consider asking your site admin to submit a support ticket to see if they notice anything in their logs. Kind regards, Bill

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Issue Flagging just stopped working

Kathy Barton_wvkx7h

I have been using flags for a while in both automations and manually and have had no problem. I went on vacation and came back and it's not working any more. It's broken in a couple of different ways:

I get an error if I try to manually flag a ticket from the more (...) menu that says "We couldn't flag this issue. Check your connection and try adding the flag again." My connection isn't an issue. I can edit and update anything else on that ticket just fine.
My automation that sets Flagged to TRUE when I move a ticket into a specific status works but cards aren't getting colored yellow on the boards like they should be when they're flagged. I see the Flagged icon on the card though.

It's MADDENING! Anyone know why this is happening all of a sudden? I've checked my field config and it's enabled there.

Accepted answers

Bill Sheboy

Hi @Kathy Barton

I just tried this:

manually with company-managed and team-managed projects and flagging worked;
tried it with my automation rules and those worked; and
checked the REST API, and the flagged and unflagged issues returned as expected.

I see nothing on the Atlassian status page for this symptom, so perhaps consider asking your site admin to submit a support ticket to see if they notice anything in their logs.

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Kathy Barton

I just tried this:

manually with company-managed and team-managed projects and flagging worked;
tried it with my automation rules and those worked; and
checked the REST API, and the flagged and unflagged issues returned as expected.

I see nothing on the Atlassian status page for this symptom, so perhaps consider asking your site admin to submit a support ticket to see if they notice anything in their logs.

Kind regards,
Bill

Kathy Barton_wvkx7h

Thanks! I just found out this is broken site wide and we already have an open support ticket.

Kathy Barton_wvkx7h

FYI It turned out that a bad migration step created multiple contexts for the Flagged column that were conflicting with each other. We had to delete them all to get this problem to go away.

Bill Sheboy

Yikes! I am glad to learn you figured it out and resolved it.

__Bill

Nathan Härdig

We seem to have the same problem after migrating from server to cloud (I was not involved in the migration) but how can I find the steps that needs deleting?

Iresh Rupasinghe_6aa46l

I have a same issue @Kathy Barton Could you please share how did you clean up?

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