organise tickets inside queues

Question

Hi,

Is there a way of organising tickets inside a queue? for example if I want to have first all type A tickets listed and then type B ones, not all of them mix cause they kind of come from different "groups".

Now I receive them in the order in which they are opened no matter if they come from group A or group B.

Is this possible?

Thank you

Alejandra

Alex Koxaras -Relational- · Answer

Nice! If my answer suits your need, kindly mark it as accepted in order to help others in the community. Thanx!

Alejandra González_3slbgi · Answer

Ok, I will try the custom field option.

Thank you for your help

Alex Koxaras -Relational- · Answer

Hmm.. the field 'Request Type' does not support sorting.

* A workaround would be to sort them out by issue type, only if the issue type is different in every request type. 
* Or you can create a custom field which will take a specific value for each request type and then sort them by this custom field.
* A final proposal would be to search in the marketplace for an app