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Inisght references

Guy.Baxter

Hi all,

I'm using Insight to start to build an IT CMDB, which needs to includes a hierarchy of location data: Campus - Building - Location

These fields are on the customer portal and I want these fields to be filtered - eg when selecting campus 1, only buildings at campus 1 are available to select. When selecting building 2, only locations in building 2 are available to select.

Campus - has one or more buildings, linked via an inbound reference to buildings

Buildings - have multiple locations, linked via an inbound reference to locations

What I'm missing is some IQL to filter based upon the inbound/outbound references - can't figure out what is required.

Thanks in advance.

Accepted answers

Guy.Baxter

I ended up using the following IQL on the filter issue scope of the field to get what I needed:

"Building at Campus"=${Campus}

"Room/Location at Building"=${Building}

I had to directly reference as "customfield_xxxxxx" for it to work correctly.

All comments

Fabian Lim

Hi @Guy.Baxter

Check this tutorial on the atlassian website: https://confluence.atlassian.com/servicemanagementserver/adding-insight-custom-fields-to-screens-in-jira-1044784426.html

It explains in details how based on a selection from an initial insight customfield, the next customfield changes values.

Cheers

Guy.Baxter

Hi, thanks for the reply. The video was useful however it covers functionality that is not present in the cloud product.

I ended up using the following IQL on the filter issue scope of the field to get what I needed:

"Building at Campus"=${Campus}

"Room/Location at Building"=${Building}

I had to directly reference as "customfield_xxxxxx" for it to work correctly.

Guy.Baxter

I ended up using the following IQL on the filter issue scope of the field to get what I needed:

"Building at Campus"=${Campus}

"Room/Location at Building"=${Building}

I had to directly reference as "customfield_xxxxxx" for it to work correctly.

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