New to Jira: Help?

Zac Kenyon

So I'm quite new to Jira as my new company uses it and its the first time I have come across this platform.

 

Is there anyway of having visible notes on a ticket in the que view without having to go into the ticket?

Is there a way to have custom ticket status's or generic ones like "On Hold"?

 

Can we add any colour customisation to ticket types/status of the ticket?

 

Any help would be appreciated.

 

 

Leo_e8op2r

@Zac Kenyon

Welcome to community,

You can edit your queue to show particular field(s) as column(s), this article may give you more details on this: https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/

and Jira has 3 status categories and colors of the status is being applied based on the category it is created/edited. you can't apply custom colors for the same

Yes, you can create new/custom statuses for your project and configure workflow with it

this one would guide you with steps: https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/

 

BR,

Leo