Add user with no licence to project

Marcos Goncalves_et85no

Hi,

 

I'm currently managing a Jira Cloud instance that has multiple products within.

For all of those products, I want to have the possibility to add external members (clients of mine) who participate in dedicated projects.

That access is NOT similar to any other internal user. I want these external users to have limited access or just read-only access inside the project. Having access to add comments is a must but not mandatory.

My main struggle is to understand how to:

- Properly configure the rights user group;

- Invite users without a Jira license;

- Assigning those users to the newly created "external" group;

- Making sure that users only access the specific project.

 

Thank you.

Jack Brickey

First understand that you need to create a Jira user account for any external client, these are paid licenses. Then ensure that these users are only in a specific group that you create and that is not associated with any other projects. Finally add this group to the Permission scheme under Project settings for Browse and if desired Comment permissions.