Help With Automation Rules

Ben Weisman

Hi all,

  I'm trying to set up automation for the following two scenarios:

 

When a ticket in Project A (Engineering) that is linked to a ticket in Project B (support) is moved to "In Progress" status - the ticket within Project B (Support), will automatically change to "In Progress" status as well.

When a ticket in Project A (Engineering) that is linked to a ticket in Project B (support) is moved to "Ready for Deployment" status - the service request status, will automatically change to "Resolved" status.

Ajay _view26_

Hi @Ben Weisman 

 

Did you have a look at the Automation Playground ? It has examples for most common use-cases and you can have a look at the Sync section to achieve your specific use-case.

Cheers

Ajay