Text formatting number list doesn't work properly in Jira Cloud

Question

Hello there,

I created instructions with shell scripts, then pasted the instructions in Jira (running on my own server). In the scripts, I used # to create number list.

But it doesn't work anymore after migrated Jira cloud.

Please advise how it ca be fixed.

Thanks,

Arthur

unknown · Answer

Thanks Joseph.
I am using cloud version, and the visual/text option is not available. I will open support ticket to Atlassian.

Joseph Chung Yin · Answer

@[deleted]-

Your syntax looks right (using wiki markups style).  Can you check to see if you are viewing the field in the "Visual" mode and not in the "Text" mode?

NOTE - We are on Jira/JSM DC env.  In the CLOUD env, I believe if you are using the new issue view to view the issue, your code should automatically display the content in the numbered list and not the wiki markup (as the above options are not available in the CLOUD env).  When you are editing the issue, then it will display the content with the markup syntax.

I would recommend you also file a support request directly with Atlassian Support for further support/assistance.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.