Automating Rule to send email when item has been sat in same status for more than 3 days

Question

Hello,

I am trying to set up a rule that sends an email to certain contacts when an item has been sat in a status for longer than 72 hours. The rule is working, however  I get an individual email for every item. Is there a way to get Jira to publish this information in one email?

Thank you,

Emily

Ravi Sagar _Sparxsys_ · Accepted Answer

Hi @Emily Bleything

You can try to use Filter subscription to achieve that.

Ravi

Bill Sheboy · Accepted Answer

Hi @Emily Bleything

One way to do this with automation is to use the Lookup Issues action.  In that case, you would change your scheduled trigger to just be the schedule (not the JQL).  For example:

* trigger: scheduled (no JQL)
* action: lookup issues using your JQL
* action: send the email

One advantage of this approach is you can format the email as you wish and provide extra information.  Please look here for more information about Lookup Issues: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/#Smartvaluesgeneral---lookupIssues--

Kind regards,
Bill

John Funk · Accepted Answer

Hi Emily,

Use this in the text of your email:

{{#lookupIssues}}
* {{key}} - {{summary}}

You can see more guidance here:

https://community.atlassian.com/t5/Jira-Software-questions/Sending-an-email-with-a-list-of-issues-using-Automation-for-Jira/qaq-p/1192501?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic