Hi there I am trying to give access to a user from a third party but he is experiencing issues. These are the steps to reproduce and it is giving us a 400 error bad request: * Tried log in again * Asked for Password, I tried to reset the PW. * Received email to rest the PW. * Clicked on the link * Getting 400 Bad request. We have also tried different links for resetting password, clearing cache and new invite links. Any ideas would be grateful- thank you! Annabel

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Difficulties giving access to one specific user

Coppitters, Annabel

Hi there

I am trying to give access to a user from a third party but he is experiencing issues. These are the steps to reproduce and it is giving us a 400 error bad request:

Tried log in again
Asked for Password, I tried to reset the PW.
Received email to rest the PW.
Clicked on the link
Getting 400 Bad request.

We have also tried different links for resetting password, clearing cache and new invite links.

Any ideas would be grateful- thank you!

Annabel

Accepted answers

All comments

Ajay _view26_

Hi @Coppitters, Annabel

Welcome to the community 😃!

Can you provide screenshots to provide context?

I am not able to follow how are you providing access to "third party". Usually a invite link should work if you have admin permissions.

Cheers

Ajay

John Funk

Hi Annabel - Welcome to the Atlassian Community!

So you sent him an invite, he received the email but when he clicks on the link he gets a 400 error?

Coppitters, Annabel

It is once he clicks on the invite and the goes to sign in he gets a 400 error bad request.

Coppitters, Annabel

Sorry maybe I confused things by saying 3rd party. It is a regular user. When he clicks on the invite from the email invitation he signs in and then it goes straight to a 400 bas request error.