Can you assign requests to a certain assignee when sent to a certain email address?

Jodie Sleeman

We currently have three email addresses for different help desks within our company and we are looking to create one Jira Service Management project.

Our IT department are going to divert these email address to the Jira Service email account. 

Is there any way to assign requests that come in from these addresses to different people or request types?

For example if a request was sent to the data management email address it would be assigned to Jack.

Also is there a way for attachments to be checked/approved before it's sent to the customer as a reply?  

I'm grateful for any help/advice as still new to Jira Service Management.

Thank you

Jodie.

Jack Brickey

So JSM is designed to work in a 1:1 email:project scenario. However you can have 2 n cloud f you use the default email from Atlassian and another Custom email. If you want to retain the three you are going to need to consider setting up forwarding to a single JSM email outside of JSM. You will need to consider how you will capture the Reporter in this scenario. The other option is an addon email handler.