I am currently using the free plan of Jira and is unable to set SLA rules. Is this option not available for the free plan? If not, to which plan should I upgrade?
Hi Ammu
The free plan includes SLA management for service management projects
https://www.atlassian.com/software/free
Project automation also includes a SLA threshold breached rule
Hi @Ammu Chitra Nambiar
SLA Management is present in Free Plan as well.
You should be Project Administrator to configure SLA for JSM Project
Thanks,Pramodh
The key point here is that SLAs apply to the Jira Service Management product not Jira Software. You need to install JSM.
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