How to change current email address which belongs to ex-employee

Question

Hi, when i first joined the company, i was assigned an email address which belongs to an ex-employee. After HR realized the issue, they issued me with a new email address, but my Jira account is still linked to the ex-employee's email which is no longer functional. Any suggestions on how i could update the Jira email to my new email? Thanks!

Kishan Sharma · Answer

Hi @Anh Nguyen Can you check with your HR, if they can activate the ex-employee email temporarily so that you can complete the email change and later get it deactivate again ?

Anh Nguyen_zp3bbs · Answer

Hi @Kishan Sharma because the email belongs to an ex employee, i dont have his password to complete the email change

Kishan Sharma · Answer

Hi @Anh Nguyen Welcome to the Atlassian Community! You can change your email address by going to https://id.atlassian.com/manage-profile/email