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How do I import comments as internal comments using the External System Import for Cloud

Mark K_imimbv

I have lots of old cases to import with comments that we want to be internal. Is it possible to specify this on importing the CSV file using the External system import?

Accepted answers

Angélica Luz

Hello @Mark K,

Thank you for reaching out to Atlassian Community!

When it comes to importing tickets using CSV, currently, the import wizard doesn’t identify if a comment is public or internal.

There are feature requests suggesting this improvement:

Please, click on vote and also watch both tickets above to receive updates from our product managers.

Kind regards,
Angélica

All comments

Angélica Luz

Hello @Mark K,

Thank you for reaching out to Atlassian Community!

When it comes to importing tickets using CSV, currently, the import wizard doesn’t identify if a comment is public or internal.

There are feature requests suggesting this improvement:

Please, click on vote and also watch both tickets above to receive updates from our product managers.

Kind regards,
Angélica

Mark K_imimbv

Hi Angelica

Thanks for your answer - that's great.

As a work around, is there a way for us to bulk update the visibility of comments after they have been imported?

Thanks

Mark

Angélica Luz

Hi Mark,

This is also not possible at the moment. When making a bulk update, it’s only possible to add new comments, but not edit existing ones.

Bulk Edit comment

Mark K_imimbv

OK - thanks, Angelica

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