How can an agent share a customer request with a collaborator?

Question

David Ghoussoub · Answer

Is this possible at all? if not, is there any alternative?

David Ghoussoub · Answer

My question was about sharing it with a collaborator, a collaborator being a JIRA Software user like a developer.

Gökçe Gürsel {Appfire} · Answer

Hi @David Ghoussoub ,

You can share the JSM ticket using request participants. Request participants can be agents or customers and they can view and comment on the request. You can add them using the request participants field in the issue view.

You can refer to the documentation for more information: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/

https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-from-the-issue-view/

Please let me know if you have further questions.

Best,

G.