None of the help articles apply

Julian Bechtold

Dear community,

I am trying to follow the help pages but NONE of the articles apply.

I try to change the default issue types but they do not appear in my project.

I try to assign Issue type schema but My project does not appear to apply it.
I try to change if a custom field is mandatory or not but my project is totally unaffected.

Nic Brough -Adaptavist-

There's a lot of docs out there, I suspect you're just not finding one that works for you, rather than finding they don't apply.

Both of the things you've mentioned here are controlled in two different ways, depending on what type of project you have.

Note that the first one of these only applies on Cloud systems, server does not have "team managed projects", only company managed ones.

If you are in a team-managed project, then the issue type list and the field setup are both contained directly within the project config - you go to the project settings and click on "issue types" to maintain the list of issue types, and the fields they all have

 

If you are in a company-managed project, then these use schemes and sub-schemes for their configuration.  These are defined globally, and then the project configuration allows the admin to select from them.  In your case, you are interested in three things

The issue type scheme - is a list of issue types that a project will use

Field configuration - this lists all the fields available in the system and lets you set flags on them.  Let's imagine you create two of these, one for "bugs" and one for "everything else".  In the bugs one, you set a field such as "version found in" as mandatory, and leave it optional in the other one

Field configuration scheme - this maps field configurations to issue types.  In my example above, you would probably set this to say "default = everything else" and "Bug = bugs" and possibly other things that are similar to bugs (my story on that language is about someone who created an issue type called "six-legged feature" to avoid using the word "bug")

Once you've set up these three things, you go into the project settings and set the project to use them - you'll find "change scheme" is an option on both the "issue types" section and the "fields" section.