Email support automation

yash.agarwal

Hello,

1. Can I do categorization of emails that I receive on service desk?. If yes, how?
2. What all I can do on your platform if I want to use it as a primary email support for customer service?
3. Manuals / Demos / Guides of doing it?

Urgent reply needed!

Thanks

Alex Koxaras -Relational-

Hi @yash.agarwal and welcome to the community!

1. You can do a categorization of the email you receive, if you add certain automation, either via Jira Automation, or directly by editing the workflow of that specific issue type
2. There are a lot of things that you can do with Jira Service Management, but in order to help you more, the community needs to know more info about your work. Usually, this do not happen over night, and it might take you a couple of days/weeks to setup everything right.
3. Atlassian has bombarded everybody with videos, manuals and guides. I would suggest that you start reading:
   1. https://support.atlassian.com/jira-service-management-cloud/resources/
   2. https://support.atlassian.com/jira-software-cloud/resources/
   3. https://www.youtube.com/c/Atlassian
   4. Of course you can always search this community for videos, how tos and best practices