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how to add fields to notification emails?

jian wang

There is [Severity:] field in JIRA ticket web page, i want to receive the JIRA notification email with [Severity:] showing when the tickets is created up.

Accepted answers

Mayur Jadhav_30osel

Hi @jian wang

Please go through this document which will help you get an idea.

But before that I want know your are talking about the Jira notification default one whenever issue created or In any Automation rules??

Thanks

Mayur

Alex Koxaras -Relational-

Hi @jian wang

If you are on the cloud version, as I see from your ticket, then the documentation which @Mayur Jadhav provided, unfortunately will not work on you. You can't change the default email jira notification template. You are able to do that by using an app (like JMWE). This app has the ability to send emails. And there you can customize your own email template. But of course this takes time.