Is it possible to change the fields included in JIRA email notifications?

selkerap

Our team gets emails each time an issue is created for our project. I have included a screenshot of what the email notifications look like. We use Urgency instead of Priority, so the email just says "Priority: None". I would like to update the fields and switch out "Priority" for "Urgency".

Is it possible to edit the template for email notifications? Or if that is not possible, is it possible to map the value of Urgency to Priority so that it at least matches?

We are using JIRA Service Mangement CLOUD.

Alex Koxaras -Relational-

Hi @selkerap and welcome to the community!

All templates which you can edit to your likings can be found on

• Project settings
• Customer Notifications

There you will see a plethora of email templates:

However, internal notifications are not editable in the cloud version. Not that I'm aware of. You would had better luck in the server version.