I've created a Customer under a Project. How to notify customer/edit/change password?

Question

I've created the Customer. They are visible in the list, but did not get a notification email. I'm not sure what to do next.
Should the Customer get a notification. How can i send/resend it?
How can I reset the password so that I can test the Customer account?
Very unclear on what should happen after I create the Customer.
Appreciate any assistance!

Alex Koxaras -Relational- · Answer

Hi @Brett

If your customer failed to receive the invitation email you can:

* Tell her/him to check the spam folder
* If the above fails, then you can initiate a forget password procedure on his/her behalf. He/she will receive that email then

Mayur Jadhav_30osel · Answer

Hi @Brett

Whenever you create account in Jira, that time click send notification to user and leave password box blank.

Customer will receive a link for resetting the password.

Thanks,

Mayur