My Subscription Plan is Cancelled Without Reason

Question

One 12 Sept 2021, 1:44pm Malaysia Time, I have received the email on "Your Subscription Plan Has Been Cancelled" wihout stating any reason.

We are a subscribed customer with the-active payment method.

My company operation is put on halted and still waiting help.

Why the JIRA customer is not responsive on their service?

John Funk · Answer

Hi Dana - did you get back up and running yet?

Mayur Jadhav_30osel · Answer

May be due to weekend they are not available, please wait for tomorrow.

Jack Brickey · Answer

With standard plan you have business hours support so that might explain a delay. Unfortunately the Community can’t really assist with these issues. Be sure to escalate your support issue.