Is there a way to build documentation into the JSM knowledge base that refers to documentation created outside. Any tips and tricks associated with building the knowledge base for the products in confluence?
You are looking at one of the good use cases that confluence can achieve.
https://www.atlassian.com/itsm/knowledge-management/self-service-success
To setup knowledge base please follow the doc here
https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/
Thanks,
Pramodh
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