Restricted to agents on issue search screen

JRodney Estrada

Hi all,

I'm getting "Restricted to agents" under "Time to first response" and "Time to resolution" on the issue search page. Same result on multiple company & team-managed projects. I suspect these fields are tied to Service Desk, which we don't have.

 

Insights? Fix?

 

Mohamed Adel

Hi @JRodney Estrada 

Yes , these fields related to Service Desk functionality and specially SLA feature. 

You can simply remove them from the result column and it shouldn't be displayed again. 

 

Regards,

Mohamed Adel