Does anyone know how to make the option to change Priority of the ticket available in the Help Center after submitting the ticket?
Hello @Brad Hoaldridge
Welcome to the community.
Based on my searching, it is not possible for a customer to change the priority on a Service Management issue after it has been created, with native Jira functionality.
You might be able to find a third party app that would add that functionality to your instance. I found one mentioned in another post, but it is only for Server and Data Center, and not available for Jira Cloud.
https://marketplace.atlassian.com/apps/1213697/actions-for-jira-service-management?hosting=server&tab=overview
Hi Brad - Welcome to the Atlassian Community!
No, the user would have to be a JSM Agent to be able to update any field, including the Priority. Customers can add comments and maybe even Approve a transition, but that's pretty much it.
Here is an open suggestion that I created back in October 2016. - JSDCLOUD-4424
It seems to have aged better than you, Jack - at least it is still gathering interest. :-)
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