nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Error to export to word

Elizabeth Lima

Hi guys.

Since yesterday we can't export a document to word if this document was edited and published just before the export.

Confluence shows the message:

"We’ll be back in a flash

We’ve encountered a small problem, but we should have it sorted out soon."

But it doesn't fixed nothing. Could you help me?????

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Elizabeth Lima and welcome!

I've tried the same actions (edit, publish and export) and I haven't encountered any problem in exporting a page to .doc.

My questions are:

Does this happen only to your user?
Does this happen only to a specific page?
Did you try from another browser?
Did you try to clear your cache and try again (or use a private window)?

Annette_xf50ax

i'm having same issue. It is happening on a specific page. It happens on a page that has TOC and tables. I don't think the tables is an issue because i have other pages that I generate with Word fine.

Annette_xf50ax

@Alex Koxaras -Relational- - I am able to generate other pages that have TOC.

Donald.Hanson

@Alex Koxaras -Relational- I was able to duplicate this issue along with another user at my office. I created a new page with text only and I was able to export to Word. After adding a table to the page we are unable to export it to Word and get the "Back in a flash" page. When I right-click and select "Save Link As.." the download fails with a "Failed - Server Problem" message.

Export to PDF works fine, however there are formatting issues causing the tables to be compressed in the margins.

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