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Issues appearing in filter and Kanban board but not Scrum board

Domingo_4pwe3l

I have tried to use the reports of Company Managed Projects with a filter returning all issues from a Team Managed Project. So I have something like this:
TEAM (Team managed project with all the tickets)
POC (Company managed project with no tickets)
"Regular POC board", containing the ticket from POC, obviously emtpy
"Team board" created based on JQL: Project=TEAM

Issuetypes and workflows are "similar" on both cases.

So far, so good. The Team board displays the current sprints and the appropriate reports. But there is a problem. Some issues are being returned by the filter, appear on the Kanban but they don't appear in the backlog for that "Team board"

I tried all I could read and also filtering by certain issuetypes , making sure all statuses are mapped ... to no avail. Did someone find this issue before? Thanks.

Accepted answers

All comments

Alexander Bondarev_x6gjf3

Hi, @Domingo !

Welcome to the Community!

It looks like your team is working with sub-task issuetype that won't be show up in the scrum-backlog.

Domingo_4pwe3l

Thanks @Alexander Bondarev . They are regular tasks. Actually there are many other similar issue types that appear. Your answer made me try something else, I moved one of the tickets from Task to Story but same problem. Still not appearing.

But then I realised all the stories not appearing belonged to epics so I tried just removing the epic for one of them and it worked. Somehow in the Scrum board I can see the Epic issue type but not the stories in that epic. I think I have read about that and that I checked the epic config but I will double check.

Alexander Bondarev_x6gjf3

Hi, @Domingo !

If we are talking about backlog-panel check that you picked "All issues":

Domingo_4pwe3l

Thanks @Alexander Bondarev . That's marked. It's something else. I haven't had the time to investigate further though. But I can see something strange there as well. I have a list with all the epics but something is off. All start with "unlabeled[epic-key]". Then the right summary is displayed but in the card for the epic you can see 0 issues. Like this

Olivia Medina_z69rby

Hi @Domingo , I´m having the same problem. I´m using a Kanban board where I have my Epics and associated User Stories, this one is for Product Roadmapping. Then I assign each US I create on this board to a team. And then I filter on each team scrum board those US assigned to the specific team. But, the thing is, I can see the epic if assigned it on the Kanban board on the Scrum board but not the US included on the epic. Did you manage to solve this issue on your end?

Thank you,

Domingo_4pwe3l

Hi @Olivia Medina . To be honest this was three years ago and I had to read the whole thread to refresh my mind. Anyway, soon after we moved to company managed projects and abandoned that type of reporting we were trying. I think the inability to solve this was one of the reasons why we moved.

Anyway, not sure this is the same thing as this seems to be related to roadmaps. Do you have Jira Premium? I think you needed it to show US in advanced roadmaps and that regular ones were restricted to only epics. Not sure if this helps.

Olivia Medina_z69rby

Hi @Domingo thank you for taking the time to reply. I managed to solve the issue, the thing I was missing was mapping the statuses coming from my Kanban project on my Scrum Team Boards. That did the trick. Thank you again!

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