Hello,
I am testing JSM for our non profit. We are currently using google services for email but there's a good chance this will change.
If I setup google sync now and then shift to o365/azure AD - how would users be impacted? It seems it may be better to do a bulk export / import for customer add and then integrate directory services after the decision is executed. Any opinions on this? Obviously it would be nice to auto sync changes in a rapidly growing company but I don't want to get everyone to log in one way, just for it to change later - and I would like to keep ticket continuity with users. While the email addresses will remain the same for users will there be interference if changing in terms of their ability to access older requests / incident reports?
