I have setup an email automation need to get it to show the Organization can you help?

Question

I have an automation set up that emails out certain people in certain situations and need it to also tell them the organization the customer is in but I cant find a smart value for "Organzations"  is there one ?

So far if I do {{issue.organizations}} I get the below output :

ServiceDeskOrganizationBean{id='2', name='Bruce Banner org'}

I just want it to give me the actual org name e.g Bruce Banner org

Roberto Miasack · Accepted Answer

Hi!

The organization field is a multi-value field. You can try this:

Additionally, this item can help: https://community.atlassian.com/t5/Jira-Service-Management/Smart-value-for-Organization/qaq-p/1395197

Gikku · Accepted Answer

Hi @Helen C

You should use {{issue.organizations.name}} as the value.

Regards
Gikku