Can customer can view the SR/CR tickets (Jira Software) over the customer portal??
The customer will only see the JSM ticket (SR). If it is linked to a Jira Software ticket (CR) they will not be able to see it on the portal.
Hi @Nazmul Khan,
Welcome to Atlassian Community!
No, the JSM Help Center can only show JSM requests. If you want to use and app like Refined for Jira Cloud.
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