We have various services we provide to our clients which are tracked as service, incident, and change requests. Most of these tickets are created internally, and we'd like to know if there's a way to tag a client in each ticket. For example - If we have a ticket to perform a penetration test for a client, we want to note or tag the client business name in the ticket. This would allow us to say we've done X number penetration tests for client XYZ.
We don't need contacts from our clients in Jira, only the business/company name. I'm thinking something similar to the way ConnectWise works, where a ticket is opened (internally or by the client) and the company name is attached. Is this a feature that's available? Right now we're using a custom label field to enter the client name but this is not a good long term solution.
Thank you!
