nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Connection Error: We've lost our connection to you...

Ridvan Baluyos

Hi,

I'm trying to figure out why everyone on our team using Confluence is getting the following error when editing certain pages:

" We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect..."

Screenshot 2021-09-09 171638.png

I'm pretty sure it's not our internet. We're on 900+ mbps. We could browse other websites. And we could edit other pages on our Confluence.

Our team has been using Confluence for 2 months already, and we're trying to propose using Confluence Cloud to our management as a standard user (above 10 users). But if this is the kind of connectivity issue that we'll encounter when we onboard everyone, how could we possible propose this to our management?

I've done my due diligence searching through the community, but none of the accepted answers solve anything other than "it suddenly worked."

This is really frustrating since we've done a lot of work already on a certain page and we could not even edit it.

One of the things I've observed is when there's a large entry of rows in a table inside a page.

Things I've done:

- Logout/Login Atlassian

- Cleared browser cache

- Used a different browser

- Restarted PC

None of the above solved the issue.

Could anyone from Atlassian help us on this?

Regards,

Accepted answers

Alexis Robert

Hi @Ridvan Baluyos ,

it looks like Atlassian is aware of performance issues with large pages, as several bugs are currently being worked on : https://jira.atlassian.com/browse/CONFCLOUD-70197 and https://jira.atlassian.com/browse/CONFCLOUD-64686

Since Atlassian is working on these, I don't think there an immediate fix to your issue rather than "try to break up your page into smaller pages".

I would advise adding a comment to these tickets, so that Atlassian know you're impacted.

Hope this helps,

--Alexis

All comments

Alexis Robert

Hi @Ridvan Baluyos ,

Since Atlassian is working on these, I don't think there an immediate fix to your issue rather than "try to break up your page into smaller pages".

I would advise adding a comment to these tickets, so that Atlassian know you're impacted.

Hope this helps,

--Alexis

Ridvan Baluyos

Hi @Alexis Robert

Got it.

At the moment, we split any page that contains large information on tables. Apart from the tables, we do not see this happening even for pages which contains many images (draw.io diagrams).

But wow, the issue has been filed since 2018 and they seemed to have a hard time fixing it.

Thanks for the reply. I've added my comment already.

Regards,

Ridvan

Paul Devadatta

This has nothing to do with page size. I have a new page, and it has taken me 10 minutes to type one sentence. Every few letters, it displays that message, and stops accepting any input (which of course I don't notice). It takes a while (sometimes minutes) to connect again, and I can resume typing.

My network is fine. I'm using several applications that have had no network problem. This definitely looks like an issue with Atlassian servers.

The two Jira issues mentioned don't really address this specific issue, with this specific message.

Anyone in Atlassian looking at this issue?

Mark Skurnik

I am also experiencing the same issues

Mark Skurnik

My issue has now been resolved. This came back from my IT department

"We’ve found that the site is redirecting or connecting to atlassian.com site using Web Socket connections.

This has only recently been implemented and as a result, the recommendation is for customers who proxy their traffic to bypass all traffic for atlassian.com from being proxied."

Paul Hayden

Interesting... I don't normally bother trying to chase things like this but my frustration with this issue has moved to the next level.

I'll raise this with the IT department - thanks.

Luis Ramirez_1gvuwl

Same here. It's really frustrating.

Antonio Calì

Same issue and it'not accettable since it's blocking for the work of the whole team.

Jonas Burghardt

Same issue. Whole team is reporting this error repeatedly.

Anish Sathyan

Same issue here .It is really frustrating

Tony.Shoemaker

I've just started having this same issue starting today.

Rebecca Vredenburg

We have this same issue - but it resolves if we disconnect our VPN. The VPN doesn't have any special security settings - and works find with all other websites. Not sure if that is relevant, but maybe it will help someone figure this issue out.

Dewayne Watt

Looks like some update a month or two back that's now propagated enough to disrupt many user's experiences...

Benton

This often happens to me as well! Crazy that there's no solution on here yet...

Cham_rqz9bs

Same issue. Any help?

marcel Van Der Vliet_xuofv2

Having the same issue, very frustrating.

Thomas McCroskey_tk85x2

We don't use a proxy for our at-home locations. So this wouldn't fix the problem. We still have the problem.

Thomas McCroskey_tk85x2

Atlassian seems to have no interest in fixing this problem after all this time. I suggest switching to a different product.

ecoea

Break up large pages and large tables using hierarchy, i.e., "display children" macro.

The problem typically associates with large tables that are wrapped around other macros. This also manifests another issue: when wrapped with other macros, the confluence tablet or smartphone apps do not know how the present it in a friendly way, resulting in worse UX on the page.

chike_xcrhhk

I'm just glad i'm not going crazy. Or we are the crazy ones and this is how we find each other...

Ginette Anderson

Having this issue accrossed all departments who use this platform as well; it's very annoying.

We don't want to split content into different pages, when is this going to be resolved?

Roshan Sharma

Confirming this helps! I have limited extensive use of tables and other widgets in my docs and started breaking up my documents into hierarchies. It doesn't always prevent this issue from occurring, but at least I can "kind of" work with my pages.

Ronan_3hq8o7

Same here. I cannot update any documentation since it's blocking for the work of my team.

Geoffrey Moes_098hoc

A client of mine recently had this issue. We were able to narrow down the problem to be specific to the client's network, as editing the same pages outside the network did not generate the error.

In the end, the problem for us was the client's security software blocking the websockets connection that Confluence uses for collaborative editing. We resolved the problem by putting Confluence on the list of sites for the security software to ignore.

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