Not all users are available as issue Assignees

John Tucci

Our users are not able to assign issues to all other users. Some users show as Active in the Users list, but they do not appear in the "Assignee" drop-down list in an open issue. I've looked at Permission Helper, but that seems to be for issue viewing and not issue assignation.

Nic Brough -Adaptavist-

The permission helper can be useful, but if it's not helping here, I would go back to first principles.

Go into the project and then pop into the administration section.  Look for the permission scheme and open that up.  There is a line in there that says something  like "assignable user" and then gives us the list of roles, users, project-roles, groups and so-on who can be assigned an issue.  This is what generates the list of possible assignees, so you'll need to check that your missing users match the rules in there.