We can't approve tickets - "We couldn't save your approval response"Our technicians don't have option to leave internal commentsWe're randomly getting "Unrecognized permission" error message" on the appBeen like this for three days now.
Hey @Jacques Steyn and welcome to the community!
Do you maybe a have a little information like screenshots so we can see what the errors look like? I haven't seen any widespread issues like these so I'm wondering if it is instance related/configuration related.
If you are not on a free plan, you can always open a support call at https://support.atlassian.com/contact and have the Atlassian engineers take a look at your instance and logs.
Thanx a lot.It looks like it's a billing issue.Our subscription ended 21 July.The first time we encountered this, was mid-July.We are on a free plan (less than 10 users) and when we wanted to renew, the amount was $0 because we are 10.It worked fine since 21 July up until now. I did receive a response from them saying our service has been suspended, so it looks like that is the cause. Taking it up with them now. Thanx
Excellent! Good luck on sorting it out with billing
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