how to automate certain request type

Question

Hello, how can I automate a certain request type to go to canceled. First I added When: Issue created, thann I used comparing two values and set first value to {{issue.Request Type.requestType.name}}, condition to equals and second value to the name of the request type. Than I added transition the issue to canceled. The problem is when the summary contains something different than the name of the request type the whole automation does not start. How can I fix this?

Alex Koxaras -Relational- · Answer

Hi @Adrian Žak

Did you manage to solve your problem? If yes, kindly accept my answer, to help other people in this community find the right answers.

Alex Koxaras -Relational- · Answer

Hi @Adrian Žak and welcome,

What are the prerequisites to cancel a request type?

* If you want to cancel a request type upon creation, I would simply suggest to remove it from a request type. I don't get what is the meaning of having a request type, if you are going to cancel it anyway.
* However, if you however want to cancel it then I would create a rule like the following:

Notes:

* Replace the "New Project" request type with your request type
* Replace DONE with your status (cancel)
* Make sure that there is a transition from the initial state of your ticket creation to the cancel status