How to insert Approvers for 2 layers approvals?

Dona Dianisya

Hi,

I have a problem setting the approvers for that kind of workflow (pic.1) for my company because when I move to the Approvers field (pic.2), that was only 1 field of Approvers that can visible. The line "Waiting for Dept. Head Approval" must be contained for 1 head but it depends on each department. So the Dept. Head Approvers should be different depends on the tickets that were created by the user.

How can I set up the Approvers for that kind of need? I knew that the Approvers are not mandatory to be an Agent, so we don't have to create a group for Approval, right?

Could anyone guide me in setting up the Approvers for my case?

I really appreciate anyone who would guide me to set up my need.

Thanks in Advance

Alex Koxaras -Relational-

Hi @Dona Dianisya 

First of all let me inform you that Approvers is a multi user field, meaning that you can pick more than one approvers. One you've activate your workflow, you will be able to setup your approval (if one or more approvals are needed).

My main question is who is going to decide/assign the approvers. Is it going to be automatically based on the reporter, or the agent is going to decide?