Is it possible to text the customer in the Sub Task and he/she is able to see the message when he/she is set as "request participants"? (notification via Outlook?)
Hi @[deleted] ,
That's the native behaviour. When you add a new person to Request Participants field, they receive an email like this one:
Best regards
Hi @Ignacio Pulgar
No I mean if the request participants is able to get a notification via Mail when theres written a comment
That's also native behaviour:
Please, note that if the user added to the Request Participants field clicks on the Turn off this request's notifications link, they will stop receiving notifications.
Hope it helps.
Okay thank you
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