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Cannot import Service Desk projects from Jira Server to the Cloud

Atlassian Wvn

Hello,

I need to migrate an On-Premise instance to the Cloud. I have installed and used the migration tool to migrate some of our projects, users and groups.

The problem is that we have a Service Desk type of project on the On-Premise instance that does not seem to be supported by either the migration tool or the Cloud instance.

Some more informations, we need to keep history and attachments.

Did anyone already have been in this situation and found a solution ?

I thank you in advance.

Accepted answers

Charlie Misonne

Hi, Welcome to the Atlassian Community!

The Cloud Migration Assistant app does not support Jira Service Management (formerly Service Desk) projects indeed.

If you want to migrate your instance including that JSM project you will have to use the site export/ import method via XML.
In order to choose your migration method I can recommend this page Compare cloud migration methods

All comments

Charlie Misonne

Hi, Welcome to the Atlassian Community!

The Cloud Migration Assistant app does not support Jira Service Management (formerly Service Desk) projects indeed.

Atlassian Wvn

Hi, thanks a lot !

The project has been created via XML but tickets have not been imported with it.

We have approximatively 1500 tickets on this project. Is there a preferred way to do it ?

Thank you in advance,

Charlie Misonne

Did you get any errors during the XML import?

Atlassian Wvn

No errors but 100 warnings :

Unable to parse created date: 02/sept./21 1:51 PM

Unable to parse created date: 02/sept./21 12:49 PM

Unable to parse created date: 01/sept./21 3:26 PM

Unable to parse created date: 01/sept./21 12:56 PM

Unable to parse created date: 01/sept./21 4:44 PM

Unable to parse datetime: 01/sept./21 4:44 PM

Unable to parse created date: 01/sept./21 12:51 PM

Unable to parse created date: 01/sept./21 4:42 PM

Unable to parse datetime: 01/sept./21 4:42 PM

Unable to parse created date: 01/sept./21 9:08 AM

Unable to parse created date: 01/sept./21 10:46 AM

Unable to parse datetime: 01/sept./21 10:46 AM

Unable to parse created date: 31/août/21 5:35 PM

Unable to parse created date: 01/sept./21 10:54 AM

Unable to parse datetime: 01/sept./21 10:54 AM

Unable to parse created date: 31/août/21 4:18 PM

Unable to parse created date: 01/sept./21 11:03 AM

Unable to parse datetime: 01/sept./21 11:03 AM

Unable to parse created date: 31/août/21 10:31 AM

Unable to parse created date: 31/août/21 3:05 PM

Unable to parse datetime: 31/août/21 3:05 PM

Unable to parse created date: 30/août/21 10:35 AM

Unable to parse created date: 31/août/21 10:26 AM

Unable to parse datetime: 31/août/21 8:53 AM

Unable to parse created date: 28/août/21 12:59 PM

Unable to parse created date: 30/août/21 10:20 AM

Unable to parse datetime: 30/août/21 10:20 AM

Unable to parse created date: 28/août/21 12:12 PM

Unable to parse created date: 31/août/21 8:58 AM

Unable to parse datetime: 31/août/21 8:58 AM

Unable to parse created date: 27/août/21 8:12 AM

Unable to parse created date: 27/août/21 11:11 AM

Unable to parse datetime: 27/août/21 10:29 AM

Unable to parse created date: 26/août/21 4:49 PM

Unable to parse created date: 27/août/21 10:17 AM

Unable to parse datetime: 27/août/21 10:17 AM

Unable to parse created date: 25/août/21 9:19 AM

Unable to parse created date: 25/août/21 9:24 AM

Unable to parse datetime: 25/août/21 9:24 AM

Unable to parse created date: 25/août/21 8:49 AM

Unable to parse created date: 25/août/21 9:09 AM

Unable to parse datetime: 25/août/21 9:09 AM

Unable to parse created date: 24/août/21 7:34 PM

Unable to parse created date: 24/août/21 8:31 PM

Unable to parse datetime: 24/août/21 8:31 PM

Unable to parse created date: 24/août/21 2:15 PM

Unable to parse created date: 24/août/21 8:32 PM

Unable to parse datetime: 24/août/21 8:32 PM

Unable to parse created date: 23/août/21 3:22 PM

Unable to parse created date: 24/août/21 11:33 AM

Unable to parse datetime: 24/août/21 11:33 AM

Unable to parse created date: 23/août/21 12:09 PM

Unable to parse created date: 24/août/21 10:19 AM

Unable to parse datetime: 24/août/21 10:19 AM

Unable to parse created date: 23/août/21 8:57 AM

Unable to parse created date: 24/août/21 3:33 PM

Unable to parse datetime: 24/août/21 10:10 AM

Unable to parse created date: 19/août/21 7:35 PM

Unable to parse created date: 23/août/21 8:00 AM

Unable to parse datetime: 23/août/21 8:00 AM

Unable to parse created date: 19/août/21 2:04 PM

Unable to parse created date: 19/août/21 11:05 AM

Unable to parse created date: 23/août/21 8:27 AM

Unable to parse datetime: 23/août/21 8:27 AM

Unable to parse created date: 18/août/21 10:58 AM

Unable to parse created date: 18/août/21 5:00 PM

Unable to parse datetime: 18/août/21 5:00 PM

Unable to parse created date: 18/août/21 8:56 AM

Unable to parse created date: 18/août/21 9:43 AM

Unable to parse datetime: 18/août/21 9:37 AM

Unable to parse created date: 18/août/21 8:02 AM

Unable to parse created date: 18/août/21 9:47 AM

Unable to parse datetime: 18/août/21 9:34 AM

Unable to parse created date: 17/août/21 10:09 AM

Unable to parse created date: 18/août/21 9:46 AM

Unable to parse datetime: 18/août/21 9:46 AM

Unable to parse created date: 17/août/21 10:04 AM

Unable to parse created date: 16/août/21 4:16 PM

Unable to parse created date: 17/août/21 9:56 AM

Unable to parse datetime: 17/août/21 9:56 AM

Unable to parse created date: 16/août/21 3:56 PM

Unable to parse created date: 17/août/21 9:57 AM

Unable to parse datetime: 17/août/21 9:57 AM

Unable to parse created date: 16/août/21 2:03 PM

Unable to parse created date: 17/août/21 9:59 AM

Unable to parse datetime: 17/août/21 9:59 AM

Unable to parse created date: 16/août/21 12:58 PM

Unable to parse created date: 17/août/21 9:58 AM

Unable to parse datetime: 17/août/21 9:58 AM

Unable to parse created date: 15/août/21 7:35 PM

Unable to parse created date: 16/août/21 8:15 AM

Unable to parse datetime: 16/août/21 8:15 AM

Unable to parse created date: 14/août/21 12:01 PM

Unable to parse created date: 16/août/21 12:48 PM

Unable to parse datetime: 16/août/21 10:40 AM

Unable to parse created date: 13/août/21 2:14 PM

Unable to parse created date: 16/août/21 10:28 AM

Unable to parse datetime: 16/août/21 10:28 AM

Unable to parse created date: 10/août/21 11:28 AM

Unable to parse created date: 27/août/21 8:55 AM

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