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How can I add Custom Fields to the Customer Notification Emails?

MF フォン

★Project Setting→Customer Notifications → Edit Templates

I want to add custom fields created to the body of the message mail. Place has a drop-down list to "Insert Variable", but none of the custom fields we created and added to our request types are available to select from these drop-downs.

If it's in development, when will it be released?

Accepted answers

Gaurav_0av1h6

Hello @MF フォン

Welcome to the community!!

Adding custom fields to Notifications can be achieved through Automation.

The Automation can be customised as per the business requirements and would solve this need for custom fields

Kindly share details about the use case and I can help you develop the Automation as well.

Let me know if you have any queries. Please accept the response if this helps you.

All comments

Gaurav_0av1h6

Hello @MF フォン

Welcome to the community!!

Adding custom fields to Notifications can be achieved through Automation.

The Automation can be customised as per the business requirements and would solve this need for custom fields

Kindly share details about the use case and I can help you develop the Automation as well.

Let me know if you have any queries. Please accept the response if this helps you.

MF フォン

Thank you for your reply

I want the information of the customer entered in the portal page (https://●●●●●●●.atlassian.net/servicedesk/customer/portals) display in the customer notification mail.

Ex :
If the user enters the company information (Custom field), the notification email will also display the user's company information

>Adding custom fields to Notifications can be achieved through Automation.
Please show me how to do it, please?

Gaurav_0av1h6

Hello @MF フォン

For creating the Automation, please navigate to

Project Settings --> Automation -->Create Rule

The first step would be to set the trigger, which ideally is the condition that will kick this automation off. And then, we need to define the required action, which is to send the notification email.