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Create Object in Jira Insight

Marina Vital

Good afternoon everyone!

I'm trying to create an object in Jira Insight by Automations, but I can't copy the value of the "Approvers" field to Jira Insight. Is there any way to do this?

In Jira Management we use the field "users pickers" listing Confluence users and in Jira Insight the user group is also from Confluence.

Thanks!

Captura de tela de 2021-09-02 13-55-37.png

Jira Insight:

Captura de tela de 2021-09-02 13-57-09.png

Accepted answers

Angélica Luz

Hello Marina,

Thank you for reaching out to Atlassian Community!

When working with user attributes on Insight, it’s necessary to use the Account ID instead of the Display name, since there can be more than one user with the same name and the Account ID is unique.

That said, you can use the smart value below that will get the approver from the ticket and add it to the Insight object:

{{issue.approvers.accountid}}

Note that, it will only work when adding only one approver to the ticket because it’s not possible to append values on a field. So, in case two or more approvers are added to the ticket, the automation will fail.